I am posting this here after working with a file for the last several hours. I have wasted an entire day on this project and I cannot believe that this can be so difficult. I downloaded the Police Collision Report used by the Police in Georgia when reporting a traffic accident. I got the file directly from the GADOT website in .pdf format. It is one of about 10 different documents that I downloaded. I need to create colored boxes and custom-numbered annotations behind a lot of the fields in this form. The form uses Arial, Arial Bold, and Times New Roman. When I open the file in Acrobat Pro, everything looks as good as can be expected. I can choose the Edit PDF tool and modify the field labels throughout the form. Buit because of the limited graphics features on Acrobat, I am going to have to create these custom annotations in Illustrator. Of the 10 documents that I downloaded, this the only document that has a problem opening in Illustrator. All of the other documents work great, I can edit the text, use the path tools to ensure that my shapes are always perfectly aligned with no overlapping. I can use Graphic Styles to ensure that things look consistent and Character Styles for my text. Effortless. And then I can save the file and still open it in Acrobat and everything is great. However, this one file simply does not let me have access to the text. It's all TOFU boxes. And the odd thing is that Page 2 of this document is the exact document that I downloaded separately and it works fine on its own. In this document, tofu, tofu, tofu. To give you an idea how many things I have tried, here's the list. I can guarantee that I have tried more than I am going to list, but this is enough to express my dismay and perhaps provide some insight into what the problem is. First, I verified that I had Arial and Arial Bold, TimesNewRoman, and TimesNewRoman Bold installed. I opened the file in Acrobat Pro and performed a Save As Other.... to create a new PDF from Acrobat. Did not help. I printed the file to my Windows Adobe PDF printer and verified that I had embedded the fonts in the printer profile before printing. It simply created outlines for all text in the final output. I even tried to use Illustrator's RETYPE beta feature and I think it would have worked but I had to manually match the font on over 500 different elements--took too long, still not working. I tried saving the file in different PDF configurations from PDFA to PDFX nothing helped. I tried printing the document to an image, then opening the document and had Acrobat OCR the text. From there, I saved as a pdf document and the problem remained. I have tried using a different typeface for the entire document in Acrobat (which wasn't easy) and still justr tofu. I have created other documents as PDF documents and they open fine. I have run Preflight on the document to determine if there are nay problems and everything looks good. I have tried non-adobe PDF editors and nothing worked. I have tried repairing the document-no help. I hve tried downloading a second copy--still no help. I have uninstalled the fonts in question, restarted and opened the file expecting it would prompt me to replace the fonts in Illustrator--nope. I have re-installed the fonts in question and restarted with no help either. I have used a non-beta version of Illustrator--no luck. I have posted a similar request to the Illustrator forums and of course, the all sent me here. Here is a link to the document from the DOT website:DOT-523.pdf Here is a link to another document from the same location that works: CrashReporting/overlay.pdf Again, all I need is to be able to open the DOT-523.PDF document in Illustrator to make same layout changes that cannot be done in Acrobat. I need this file to act like all of the other files from the same site that work fine in Illustrator. Thanks in advance for any support. I promise I have spent the last 5 hours at least searching for a solution, following various sets of well-intentioned plans, suffering through nasty comments by Acrobat fans about Illustrator, nasty comments about Acrobat from Illustrator fans, and nothing has worked.
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